Friday PFI #6 Exceptional Communication The Key to Connection and Resolution

“Exceptional Communication” begins where typical communications-skills training leaves off. Pushing participants to claim their personal power in a way that engenders confidence and safety in the client(s) changes the isolation of fear into the safety of connection. Practicing the concepts of pacing and leading cultivates relationship building. Deepening listening skills will include hearing the facts, utilizing heart wisdom, interpreting gut knowing. By pulling these three listening levels together you’ll more fully understand the client’s dilemmas, needs, and interests. Mastering the steps in helping a client "feel-felt" will promote emotional regulation, emotional calming. Examining word choices heightens your sensitivity to ensure a congruent paradigm for respectful dispute resolution. Mastering these skills opens the door to and strengthens the capacity for the client’s ability to resolve conflict. These very same skills strengthen our team's insight / understanding of one another and empower strategic use of the safe container.

Want to be an exceptional communicator? Join us. Come ready to practice.