WS #31 Using PNDC™ Skills to Defuse Conflict with Difficult Clients

Using Powerful Non-Defensive Communication™ to enhance skill sets in defusing conflict by making simple changes in intention, voice tone, body language and phrasing when asking questions, giving honest feedback, and holding clear boundaries. Our focus will be on the many clients exhibiting more conflict due to current widespread issues such as the multitude of ways in which COVID is impacting people’s lives, as well as working effectively with narcissistic people.