Thursday PFI #1 The Heart of Conflict: Giving Voice to Non-material Needs

We are trained to identify interests that underpin positions. We use this knowledge in order to help build resolutions that meet the interests and needs of both parties. Because non-material needs cannot be quantitatively and legally measured, we too often fail to acknowledge these.  We have all found that ignoring our client's non-material needs sometimes leads us to impasse.  In this workshop we will go deeper and explore the importance of non-material needs and interests. We will explore our deep needs for dignity, respect and appreciation and how we can elicit conversations with our clients about what these mean for them. We will explore ways to work within our teams to facilitate these most important conversations and expressions of our common humanity. Participants will come away with not only a deeper understanding of the importance of non-material needs, but tools to help build conversations about these.